Customer may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of product defect or merchant error.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.
Instructions on how to return items:
-Contact Dave at firstname.lastname@example.org with your order # and reason for return. You will receive an email back within 24 hours with simply instruction and approval.
Then, carefully pack your item and return to:
Gotham Watch Company
Attn: Dave Robbins
330 East 75th St, Suite 32C
New York, NY 10021
-Once received, you will be issued a full refund for your purchase . You will receive email confirmation when the refund is processed.